Return Policy

Can I Return An Item?

Yes!  We want you to be super satisfied with your purchase.  If you aren't, you can exchange the item within 30 days of your initial shipping date.  A returned item must be returned in its original state and condition. Should the item not be in its original state and condition, exchange privilege will be withdrawn.  Please note that custom work, special orders, personalized or engraved items cannot be returned or refunded unless there is a manufacturing defect.

To exchange an item, either visit our store or contact our customer support team for details at info@craigbrady.com

Return shipments can only be made after receipt of a Return Authorization Number from us. This RAN number must be marked clearly on the front of the returned package, and must be sent, along with the original invoice, via an insured carrier, to this address: Craig Brady FIne Jeweler, 493 Bloomfield Avenue, Montclair, NJ  07042. 

Your return package must include all the original packaging, including all of the original jewelry certification reports if applicable. (There will be a replacement charge of US $250 per certificate in the event that the original certification is not returned.)  Shipping charges previously paid by the customer at the time of purchase are non-refundable. The customer is also liable for all shipping, insurance and handling costs associated with the return. Shipping and handling costs will be refunded only when the return is necessary due to our error.  Please insure jewelry valued over $500 before returning the product to us. We will not be liable for any loss which may occur during the return process if the goods are not insured.

Following satisfactory inspection of the returned items, credit will be processed. 

 

What if I decide to change my order after I have paid for it?

To cancel or change an order, call 973-746-0505 as soon as possible.  Our order management system is designed to fulfill orders quickly and efficiently so we cannot cancel or change an order once it's been shipped.  If your order has already been shipped and you are unhappy with your choice, you can follow our return policy to get a credit or exchange.

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